Have questions about booking a maxi taxi with us? Find answers to the most common inquiries about our services, vehicles, booking process, and more. If you can't find what you're looking for, please don't hesitate to contact us directly!

Q: What is a maxi taxi / maxi cab?A: A maxi taxi, also known as a maxi cab or maxi van, is a larger capacity taxi designed to carry more passengers and luggage than a standard sedan taxi. Our fleet includes vehicles that can comfortably accommodate 7-seater, 8-seater, 10-seater, and 11-seater groups, making them ideal for families, friends, and corporate teams.

Q: Are your services wheelchair accessible?A: Yes, we are committed to providing inclusive transportation. We offer Wheelchair Accessible Taxis (WATs) specifically designed to accommodate passengers using wheelchairs. Our WATs are equipped with ramps or lifts and secure tie-down points to ensure a safe and comfortable journey. Please make sure to specify your need for a wheelchair-accessible vehicle when making your booking so we can dispatch the appropriate taxi.

Q: What areas do you serve?A: We provide comprehensive maxi taxi services across all of Melbourne. Our key service areas include Tullamarine and Melbourne Airport, Glen Waverley, and all their surrounding suburbs, as well as the Melbourne CBD and Greater Melbourne region.

Q: Are your maxi taxis suitable for airport transfers?A: Absolutely! Our maxi taxis are perfectly suited for Melbourne Airport transfers (Tullamarine Airport). They offer ample space for passengers and all their luggage, ensuring a comfortable and stress-free journey to or from the airport.

Q: Do you offer 24/7 service?A: Yes, we provide 24/7 maxi taxi services throughout Melbourne. You can book a maxi taxi with us at any time, day or night, for your convenience.

Q: Can I request a specific size of maxi taxi (e.g., 7-seater, 11-seater)?A: Yes, when you make your booking, please specify your passenger and luggage requirements. We will do our best to dispatch the most suitable maxi cab from our fleet to accommodate your needs.

Q: Do you offer car seats for children?A: Please inquire at the time of booking if you require a baby or child seat. While we aim to accommodate such requests, availability may vary, so it's essential to confirm in advance.

Q: How can I book a maxi taxi?A: You can easily book a maxi taxi by: * Calling us directly on our 24/7 booking line: +61450850786 Using our convenient online booking form on our website. * Sending us an email with your details: maxitaxicabsmelbourne@gmail.com

Q: Can I pre-book a maxi taxi for a future date or time?A: Yes, we strongly recommend pre-booking your maxi taxi, especially for airport transfers and early morning or late-night travel, to ensure availability and peace of mind.

Q: How far in advance should I book?A: For airport transfers or critical appointments, we recommend booking at least 24 hours in advance. For less time-sensitive travel, a few hours notice is usually sufficient, but the more notice, the better we can guarantee your preferred time.

Q: What payment methods do you accept?A: We accept a variety of payment methods for your convenience, including cash, major credit cards (Visa, Mastercard, Amex), and Cabcharge. Please confirm your preferred payment method at the time of booking.

Q: How do I get a quote for my maxi taxi fare?A: You can request a quote by calling us directly or by using our online booking form, where you can input your pickup and destination details for an estimate. Our pricing is transparent, with no hidden fees.

Q: What if my flight is delayed?A: For airport pickups, we monitor flight arrivals. Please provide your flight number when booking, and we will adjust the pickup time accordingly. If there's a significant delay, we kindly ask you to inform us as soon as possible.

Q: What if I have excess luggage?A: Our maxi taxis are specifically designed for generous luggage capacity. Please inform us about the amount of luggage you have when booking so we can send the most appropriate vehicle for your needs.

Q: Are your drivers licensed and experienced?A: Yes, all our drivers are fully licensed, highly experienced, and possess extensive knowledge of Melbourne's roads, including airport routes and suburban areas like Tullamarine and Glen Waverley. They are committed to providing a safe, efficient, and friendly service.

Q: How can I contact customer support if I have an issue or question?A: You can reach our customer support team 24/7 by calling +61450850786